Exchanges & Returns -
We want you to love your purchase from our online store! We offer a full merchandise exchange/refund program for any purchase made at www.fishgirldesigns.com. If for any reason you are not happy with your purchase, we offer a merchandise exchange credit or a refund by business check excluding all shipping charges. All exchanges/refunds must be received within 7 days of delivery to you in unworn, new condition and include all packaging. Any items that have been altered in any way, customized per customer request or engraved, will not be accepted for return or exchange.
If your purchase was made through one of our retailers, your item must be returned to them and according to the return policies of the retailer from which the piece was purchased.
PLEASE CONTACT US PRIOR TO RETURNING A PURCHASE. WE WILL EMAIL YOU RETURN INSTRUCTIONS. THANK YOU!
Shipping -
Most of our orders ship within 3-7 business days, with the exception of custom requests.
Special requests, custom engraving, special sizes, and any custom requests may require extra time to ship and you will be notified prior to placing order.
We ship US orders USPS Priority, which typically arrives within 3 business days.
Sorry at this time we do not ship internationally.
If there are special circumstances/additional fees associated with your shipping, you will be notified prior to order being processed.
O, My Gosh! My Jewelry Broke -
-We are happy to fix any purchase that is broken or damaged within 6 months of purchase, free of charge. All we ask is that you take care of shipping it to us, we will fix it, and send back to you at no additional cost.
Beach Ball Collection Care -
Our Beach Ball Beads are made from Fiber Optic Glass and are meant to be worn on a regular basis. However they may show signs of damage if they are worn in an abusive manner or exposed to water.
Please take extra care when wearing your Beach Ball bracelets, they will chip if worn next to a heavy watch or along with other solid bracelets.
Do we wholesale?
Yes! if your a retailer and are interested in our collections, contact us . Or fill out the Retailer Inquiry form found at the top of this page or on our home page.
We are "YOUR JEWELRY CONNECTION" and We only collect information that is related to your order, this includes:
Name
Billing Address
Shipping Address
Email Address
This information is only used to fill your order. We DO NOT sell/redistribute with anyone.
PRIVACY POLICY-
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
· Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
· We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
· We will only retain personal information as long as necessary for the fulfillment of those purposes.
· We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
· Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
· We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
· We will make readily available to customers information about our policies and practices relating to the management of personal information.
· We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.